Terms of service

Fatboy Bikes Europe GmbH, for consumers

Date: 10-08-2026

1. Scope

(1) These Terms and Conditions apply to all contracts concluded between Fatboy Bikes Europe GmbH, Hermann-Köhl-Straße 19, 89160 Dornstadt, Germany (“we” or “Fatboy”) and consumers through our online shop at www.fatboybikes.com. They cover the sale of e-bikes, bicycles, batteries, chargers, spare parts, accessories and clothing.

(2) A consumer is any natural person entering into a contract for purposes that are predominantly outside their trade, business or profession.

(3) Orders from businesses and dealers are governed exclusively by our separate dealer terms.

(4) Any differing terms proposed by the customer do not form part of the contract unless we expressly agree to them in writing.

(5) The German version of these Terms and Conditions is the authoritative one. This English version is provided for convenience. Wherever you live, you keep the mandatory consumer protections that apply in your country, and nothing in these terms limits them.

2. Contracting party and contact

Fatboy Bikes Europe GmbH

Hermann-Köhl-Straße 19, 89160 Dornstadt, Germany

Managing Directors: Vanessa Miller and Eduard Kalinowski

Commercial register: Amtsgericht Stuttgart, HRB 802775

VAT identification number: DE460529958

Telephone: +49 176 67414091

Email: hello@fatboybikes.com

3. Conclusion of contract

(1) The presentation of products in the online shop does not constitute a legally binding offer. It is a non-binding invitation for you to place an order.

(2) You can add products to the basket without obligation and change or delete your entries at any time before submitting your order, using the correction options provided.

(3) By clicking the order button you make a binding offer to purchase the goods in your basket.

(4) We confirm receipt of your order by email immediately. This confirmation of receipt does not yet constitute acceptance of your offer.

(5) The contract is concluded once we accept your order by separate order confirmation by email, or once we dispatch the goods to you, and at the latest on handover of the goods. Where a payment method triggers payment during the order process, acceptance takes place when your payment method is charged.

(6) If an ordered item is unavailable or there is an obvious pricing or display error, we are not obliged to accept the order. We will inform you without delay and refund any payments already made.

4. Contract language and storage of the contract text

(1) The contract language is German. For customers outside Germany we also provide an English version. In the event of any discrepancy, the German version prevails.

(2) We store the contract text and send you the order details, these Terms and Conditions and the withdrawal instruction by email in text form. Customers with an account can view their orders in their account at any time.

5. Prices and shipping costs

(1) All prices shown are total prices and include statutory VAT. They are exclusive of shipping costs.

(2) The shipping costs are shown separately and clearly during the order process, before you submit your order. Further information is available on our Shipping and Delivery page.

(3) For deliveries to other EU member states, the applicable VAT rules apply. No additional costs arise for you as a result.

6. Payment methods

(1) The following payment methods are available in our shop:

• Credit card (American Express, Mastercard, Visa)
• Maestro
• UnionPay
• Apple Pay
• Google Pay
• Shop Pay
• PayPal
• Klarna, including pay later and instalments

(2) Which payment methods are available in an individual case is shown during the order process. Availability of Klarna depends on a check carried out by Klarna, so it is not offered on every order.

(3) If you choose a Klarna payment method, Klarna carries out an identity and credit check under its own responsibility and decides whether the chosen method can be offered.

(4) The terms of the respective third party providers apply in addition. We provide information on how these providers process your data in our Privacy Policy.

7. Delivery and shipping

(1) The estimated delivery time is stated on the relevant product page. Unless stated otherwise, it is ten to fourteen working days from conclusion of the contract.

(2) We deliver to the countries listed on our shipping page. Delivery is made by parcel service or freight carrier to the delivery address you provide.

(3) If we cannot meet the stated delivery time we will inform you without delay and give a new estimated delivery date.

(4) If you wish to cancel an order before the goods arrive, please let us know immediately. We will then try to stop the shipment. Details are in our Returns and Cancellations page.

8. Force majeure

Events of force majeure for which we are not responsible, for example natural disasters, pandemics, strikes or official measures, entitle us to postpone delivery for the duration of the disruption. We will inform you without delay. If the disruption lasts longer than eight weeks, either party may withdraw from the contract. We will refund any payments already made without delay.

9. Transport damage

We document the packaging of every shipment before dispatch. If goods arrive with obvious transport damage, we ask you to note the damage with the carrier where possible, photograph it and inform us promptly. This helps us pursue our own claims against the carrier. Your statutory rights are not affected, and there is no disadvantage to you if you do not do so.

10. Passing of risk

The risk of accidental loss and accidental deterioration of the goods passes to you on handover. 

11. Retention of title

The goods remain our property until paid for in full.

12. Partial assembly and commissioning

(1) E-bikes are delivered approximately 95 percent pre-assembled.

(2) Before first use, proper final assembly and a safety check are required. We provide instructions. If you would rather not carry out the final assembly yourself, we recommend a specialist workshop or one of our service partners.

(3) Damage demonstrably caused by improper final assembly or by failure to follow the instructions does not constitute a defect.

13. Software, firmware and apps

(1) E-bikes may contain software, such as firmware, display software or apps.

(2) You receive a simple, non-transferable right to use this software as part of the intended use of the e-bike.

(3) Our Privacy Policy applies in addition to online functions, GPS and apps.

14. Battery and electrical safety

(1) Lithium-ion batteries may only be charged with the chargers approved by us.

(2) Batteries must not be charged unattended and must not be used if damaged.

(3) The safety and usage instructions in the manual must be observed.

15. Modifications and lawful use

(1) Our e-bikes comply with the EN 15194 standard at the time of sale and are therefore legally classified as bicycles in the European Union.

(2) Interference with the motor, controller, software or drive which increases pedal assistance beyond 25 km/h or continuous rated power beyond 250 watts means the vehicle is no longer legally a bicycle. Insurance, registration and a driving licence are then required, and use on public roads without these is not permitted.

(3) Such modifications void the voluntary manufacturer guarantee and may exclude liability claims.

(4) The walk assist included supports up to a maximum of 6 km/h without pedalling and therefore complies with the legal requirements.

(5) Please observe the national road rules that apply where you ride, in particular on lighting, helmets, minimum age and carrying passengers. These differ between EU member states.

16. Statutory liability for defects

(1) Statutory rights in respect of defective goods apply. Under German law the limitation period for claims relating to defects in new goods is two years from delivery.

(2) If a defect appears within one year of delivery, it is presumed that the goods were already defective on delivery.

(3) In the context of remedying a defect, we bear the necessary expenses, in particular transport, travel, labour and material costs.

(4) Where the law of your country of residence provides for a longer period or more extensive rights, those apply to you.

(5) Section 19 applies in addition to claims for damages.

17. Voluntary manufacturer guarantee

(1) In addition to your statutory rights we provide a voluntary guarantee. The guarantor is Fatboy Bikes Europe GmbH, Hermann-Köhl-Straße 19, 89160 Dornstadt, Germany.

(2) Territorial scope: the guarantee applies in the countries we deliver to, as listed on our shipping page.

(3) The guarantee runs for two years from delivery and covers the frame, battery, motor and electrical components as well as the remaining components. There is no mileage limit.

(4) For replaced parts the guarantee period starts again and runs for a further two years from the replacement. The original guarantee period for the rest of the e-bike continues unchanged.

(5) The guarantee is transferable. If the e-bike is sold, it passes to the new owner provided they can produce the original proof of purchase.

(6) The guarantee does not cover wear parts, accident damage, misuse, improper maintenance, unauthorised modifications or commercial use, including rental, sharing and fleet operation.

(7) In a guarantee case we repair the product or replace the affected parts. We choose between repair and replacement at our reasonable discretion.

(8) Details are in our Warranty Conditions.

(9) This guarantee does not limit your statutory rights under section 16. Those exist independently and free of charge alongside it.

18. Wear and range figures

Natural wear, for example to tyres, brake pads, chain, bearings and battery capacity, does not constitute a defect. Range figures are guide values. Actual range depends on riding style, load, temperature, tyre pressure and terrain, among other things, and is not a warranted characteristic.

19. Liability

(1) We are liable without limitation for damage arising from injury to life, body or health, and for damage caused intentionally or by gross negligence.

(2) In the case of slightly negligent breach of a material contractual obligation, meaning an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely, our liability is limited to the foreseeable damage typical for this type of contract.

(3) We are not liable for slightly negligent breach of other obligations.

(4) The above limitations do not apply where a defect has been fraudulently concealed, where a guarantee or assurance as to quality has been given, or to claims under product liability law.

(5) Where our liability is excluded or limited, this also applies to the personal liability of our legal representatives, employees and agents.

(6) None of the above alters the statutory burden of proof to your disadvantage.

20. Right of withdrawal

(1) Consumers have a statutory right of withdrawal. The full withdrawal instruction and the model withdrawal form are on our Right of Withdrawal page. You also receive both with your order confirmation in text form.

(2) Our Returns and Cancellations page sets out how a return works in practice. Those conditions apply in addition to, and not instead of, the statutory right of withdrawal, and do not limit it.

21. Take-back of old devices and batteries

(1) Waste electrical and electronic equipment and waste batteries must not be disposed of with household waste.

(2) As a distributor we are obliged to take them back free of charge. You can return old devices and batteries in our product categories to us. Please contact us at hello@fatboybikes.com so we can arrange this. For safety reasons, damaged lithium-ion batteries must not be returned by parcel. We will name a suitable return point in that case.

(3) The crossed-out wheeled bin symbol indicates that the device or battery must be disposed of separately.

(4) Our registration numbers:

Electrical and electronic equipment: WEEE Reg. No. DE 59876012

Batteries: Battery register no. 98589046

(5) In other EU countries, national take-back rules apply. Please contact us and we will explain how to return items where you live.

22. Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

23. Applicable law

German law applies to all legal relationships between us and you, excluding the UN Convention on Contracts for the International Sale of Goods. If your habitual residence is in another country, you retain the protection of the mandatory consumer protection provisions of that country.