Shipping and Delivery

We deliver our e-bikes and accessories to many countries across Europe. This page covers shipping costs, delivery times and how delivery works.

Delivery time

The estimated delivery time is shown on each product page. Unless stated otherwise it is ten to fourteen working days from conclusion of the contract.

You will receive a shipping confirmation with tracking as soon as your order leaves our warehouse.

Shipping costs

All prices in our shop are total prices and include statutory VAT. They are exclusive of shipping costs.

Shipping costs depend on the delivery country and on whether you are ordering an e-bike or accessories. The exact amount for your order is shown during checkout, before you complete your order.

Shipping an e-bike

E-bikes are delivered approximately 95 percent pre-assembled in a large box. Because of their size and weight they are shipped by freight carrier rather than parcel service.

The carrier will contact you before delivery to agree a time. Please provide a phone number where we can reach you when you order.

Before your first ride, proper final assembly and a safety check are required. Instructions are included and available online.

Shipping accessories and spare parts

Accessories and spare parts are sent by parcel service. You will receive tracking as soon as the parcel leaves our warehouse.

Batteries and chargers are classed as dangerous goods and are subject to special transport rules, which can make shipping take a little longer.

Click and Collect

You can also have your e-bike delivered to one of our service and collection partners, where it will be assembled ready to ride and checked. We will let you know as soon as it is ready for collection.

Where we deliver

We currently deliver to the following countries:

Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Delivery and transport damage

We photograph the packaging of every shipment before it leaves us.

Please check your delivery on arrival. If the packaging is visibly damaged, note this with the driver where possible, photograph the damage and let us know promptly at hello@fatboybikes.com. This helps us pursue claims against the carrier. Your statutory rights are not affected.

Returns

For information on returns and cancellations, see our Returns and Cancellations and Right of Withdrawal pages.

Local Distribution

All bikes and parts are shipped from our warehouse in Germany.

EN15194 Certified

All bikes are built to EN15194 standards.

Expert Local Support

E-bike experts based in Germany ready to help.

Frequently Asked Questions

What is the top speed of a Fatboy bike in Europe?

Our European bikes pedal assist reaches 25 KM/H. All Fatboy bikes in Europe meet the EN15194 certification.

How does the Throttle work?

The throttle functions as a walk/start assist up to 6 km/h without pedaling. Once you're pedaling, it provides additional assistance up to 25 km/h.

Can I bring a friend when I ride?

Yes, all Fatboy bikes are built with rear foot pegs for a passenger, and carry a combined rider weight of 180 KG.

Can I test ride a Fatboy Bike?

Yes, absolutely! Please visit us at Fatboy HQ in Ulm, Germany, or visit one of our stockists to test ride a Fatboy e-bike!

Where do I take my Fatboy Bike for repairs?

If it is general wear and tear on your Fatboy e-bike, you can take it to any local Bike store for repairs. We also have a servicing and repair department at our Fatboy HQ in Ulm, Germany.

What is your warranty period?

Our warranty is 2 years from delivery on the frame, battery, motor and all other components, with no mileage limit. It also transfers to the next owner if you sell your bike. See our warranty page for full details.

What does warranty cover?

Our product warranty covers manufacturing defects for two years. Damaged due to wear and tear such as worn out brake pads and punctured tyres are not covered under warranty. The warranty does not apply to damage or failure due to an accident, misuse, abuse, or negligence. Modification of the frame or components shall void this warranty. The warranty only covers part replacement and labour, and does not cover transportation charges.

How many assistance levels does the e-bike have?

Our e-bikes feature three riding modes: No Assistance, Eco-Mode, Climb-Mode. You can easily switch between the riding modes using the handlebar controls.

Get in touch.

Email our support team for any questions about the bikes, servicing, warranty or wholesale.

hello@fatboybikes.com