Warranty Conditions
Fatboy Bikes Europe GmbH
Date: 10-08-2026
When you buy a Fatboy e-bike you have two independent sets of rights: your statutory rights if the goods are faulty, and in addition our voluntary manufacturer guarantee. The guarantee is on top of your statutory rights, it does not replace them.
1. Your statutory rights
(1) As a consumer you have statutory rights against the seller if the goods are faulty. These rights are free of charge and cannot be excluded or limited.
(2) Under German law the limitation period for claims relating to defects in new goods is two years from delivery. Where the law of your country of residence provides for a longer period or wider rights, those apply to you.
(3) If the goods are faulty you can first require them to be brought into conformity, meaning repair or replacement. Only if that fails, is impossible or disproportionate, or if we refuse it, can you reduce the price or withdraw from the contract. Claims for damages may also arise.
(4) If a defect appears within one year of delivery, it is presumed that the goods were already faulty on delivery. Within that period you do not have to prove the defect existed from the start.
(5) In bringing the goods into conformity we bear the necessary expenses, in particular transport, travel, labour and material costs.
2. Voluntary manufacturer guarantee
(1) In addition to your statutory rights we provide a voluntary guarantee against defects in materials and workmanship.
(2) The guarantor is Fatboy Bikes Europe GmbH, Hermann-Köhl-Straße 19, 89160 Dornstadt, Germany, email hello@fatboybikes.com.
(3) Territorial scope: the guarantee applies in the countries we deliver to, as listed on our shipping page.
(4) The guarantee runs for two years from delivery and covers the frame, battery, motor and electrical components as well as the remaining components. There is no mileage limit.
(5) In a guarantee case we repair the product or replace the affected parts free of charge. We choose between repair and replacement at our reasonable discretion. We cover the shipping costs involved in handling a guarantee claim.
(6) For replaced parts the guarantee period starts again and runs for a further two years from the replacement. The original guarantee period for the rest of the e-bike continues unchanged.
(7) The guarantee is transferable. If the e-bike is sold, it passes to the new owner provided they can produce the original proof of purchase. The guarantee period continues unchanged and does not restart.
(8) This guarantee does not limit your statutory rights under section 1. Those exist independently and free of charge alongside it.
3. What the guarantee covers
The guarantee covers defects in materials or workmanship that were already present on delivery or that appear during the guarantee period.
4. What the guarantee does not cover
The following are not considered defects in materials or workmanship:
- normal wear and tear
- damage caused by assembly not carried out according to the instructions
- damage caused by accident, misuse, improper use or negligence
- commercial use, including rental, sharing and fleet operation, unless otherwise agreed
- unauthorised modifications to the frame, motor, battery or electrical system
- rust and corrosion resulting from improper storage or maintenance
Typical wear parts include brake pads, brake discs, tyres, chain, grips, fork seals, saddle, and fluids and lubricants. Punctures also count as normal wear.
The natural decline in battery capacity through charge cycles and ageing is likewise wear and not a defect.
5. Water resistance
Your e-bike is water resistant in normal rain and wet conditions, but it is not waterproof. Damage caused by submersion, pressure washers or extreme exposure to water is not covered.
6. Assembly and adjustments
(1) Minor adjustments may be needed after delivery, for example to the brakes or gears. We provide instructions online.
(2) Costs you incur by using an external workshop for assembly or adjustments are not covered by the voluntary guarantee. Your statutory rights under section 1 are not affected. Where there is a genuine defect, we bear the necessary costs of putting it right.
7. Cosmetic issues
Minor cosmetic variations that do not affect function are not covered by the guarantee. For small paint issues we will provide touch-up paint on request.
Please report visible transport damage promptly at hello@fatboybikes.com. Your statutory rights remain even if you do not report it straight away.
8. Modifications to the e-bike
(1) Unauthorised modifications void the guarantee where they caused or contributed to the defect. These include in particular:
- fitting a throttle or other aid that drives the bike beyond 6 km/h without pedalling
- interference with the electrical system
- replacing or altering the controller or battery
- disabling safety functions
- cutting or altering cables
- software or firmware changes that increase assistance or speed, often referred to as tuning or derestricting
(2) Beyond losing the guarantee: if pedal assistance is increased beyond 25 km/h or continuous rated power beyond 250 watts, the vehicle is no longer legally a bicycle. Insurance, registration and a driving licence are then required, and use on public roads without these is not permitted.
(3) Your statutory rights are not affected where the modification did not cause the defect.
9. Making a guarantee claim
(1) If you bought directly from our online shop, please contact us at hello@fatboybikes.com. If you bought from one of our dealers, please contact that shop first.
(2) Please have your proof of purchase and frame number ready. We may ask you for photos or videos, to carry out some steps to narrow down the fault, or to send in a faulty part for inspection.
(3) We will check whether the defect falls under the guarantee and come back to you within ten working days.
(4) If the cause cannot be clearly established, we decide at our reasonable discretion and in line with applicable consumer law.
(5) Registering your e-bike is not required in order to make a guarantee claim, but it makes handling much easier. You will find the form under Register your e-bike.
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