Returns and Cancellations

Fatboy Bikes Europe GmbH

Date: 10-08-2026

This page covers everything to do with returns. There are three different situations: the statutory right to cancel within 14 days, cancelling before your order arrives, and returning faulty goods.

Please note: the local Language version of these conditions is the authoritative one. This English version is provided for convenience. If you live in another country, you always keep the mandatory consumer protections that apply where you live, and nothing on this page limits them.

1. Your statutory right to cancel within 14 days

(1) As a consumer you can cancel a contract concluded in our online shop within 14 days, without giving any reason. The period starts on the day you, or a third party named by you who is not the carrier, take possession of the goods.

(2) The full cancellation instruction and the model cancellation form are on our Right of Withdrawal page. You also receive both by email with your order confirmation.

(3) You do not need our approval to cancel. A clear statement to hello@fatboybikes.com is enough, for example using the model form. We would still ask you to contact us first so we can arrange collection of an e-bike.

(4) You do not need to keep the original packaging in order to cancel. You may unpack the goods and inspect them in the same way you could in a shop.

2. Cancelling before your order arrives

(1) You can also cancel while the goods are still on their way to you.

(2) Please let us know as early as possible at hello@fatboybikes.com. If the shipment has not left yet, we can usually stop it, and there are no return costs for you at all.

(3) If it is already in transit, we will try to stop it with the carrier. If that is not possible, please refuse the delivery. The goods then go straight back to us and do not need repacking.

(4) If you accept the delivery after cancelling, the sections below apply to the return.

3. Return costs

(1) If you cancel, you bear the direct cost of returning the goods.

(2) E-bikes cannot be returned by normal post because of their size and weight, so returns go by freight. We charge a flat fee of €100 per e-bike for this. The actual cost is usually higher and we cover the difference.

(3) For accessories and spare parts we cover the return costs. There is no charge to you.

(4) We arrange collection through our freight partner and deduct the flat fee from your refund.

(5) We refund the purchase price including standard delivery costs. If you chose a more expensive delivery method than our standard option, we do not refund the difference.

4. Deduction for signs of use

(1) You may inspect the goods. You may not use them as an owner would.

(2) You are liable for any loss in value resulting from handling beyond what was necessary to establish the nature, characteristics and functioning of the goods. For an e-bike that means in particular:

• Assembling it, looking at it, checking the riding position and taking a short test ride are fine and result in no deduction.
• Extended everyday use, visible signs of use, scratches, worn tyres, dirty or worn components and significantly increased mileage result in a deduction.
• Fitted accessories, removed stickers or serial numbers and unauthorised modifications also result in a deduction.

(3) We assess the amount based on the condition of the returned goods and explain the calculation to you before issuing the refund.

5. How a return works

(1) Email us at hello@fatboybikes.com and include your order number.

(2) We will get back to you and agree a collection date.

(3) Please pack the e-bike securely for transport. The original packaging is best. If you no longer have it, let us know at hello@fatboybikes.com and we will find a solution together.

(4) We photograph the packaging of every shipment before it leaves us. We recommend photographing the packed e-bike before handing it to the carrier. It helps both of us record the condition and avoids arguments about transport damage.

(5) Once we have received and inspected the goods we refund you within 14 days, using the same payment method you used for the order. We may withhold the refund until we have the goods back or you have provided proof of return.

(6) Please do not return goods carriage forward. We cannot accept unpaid shipments.

(7) Return address:

Fatboy Bikes Europe GmbH, Hermann-Köhl-Straße 19, 89160 Dornstadt, Germany

6. Returning faulty goods

(1) If the goods are faulty or arrived damaged, this returns procedure does not apply. Instead your statutory rights and our guarantee apply. Details are in our Terms and Conditions and on the Warranty page.

(2) In that case there are no costs for you. We cover the return costs as well as repair or replacement.

(3) Please report visible transport damage promptly at hello@fatboybikes.com. Your statutory rights remain even if you do not report it straight away.

7. Buying from a dealer

If you bought from one of our dealers, that shop's return conditions apply. There is no statutory right of withdrawal for purchases made in a physical shop, because it only applies to contracts concluded at a distance. Please contact the shop you bought from.